RCS Business Messaging
RCS upgrades the messaging inbox with images, carousels, buttons and verified branding. Customers can browse, reply and act without leaving the conversation.
Mantraxtel
Verified business · RCS
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RCS Business Messaging (RBM) is the business version of Rich Communication Services, the messaging standard that replaces SMS in the default messaging app on supported Android phones. It lets a business send verified, branded messages with images, carousels, suggested replies and action buttons. Customers see the business name and logo instead of a number, and can interact with the message directly.
The challenge
A 160-character SMS can inform, but it cannot show a product, offer a choice or confirm an action. Customers are pushed to a link, a browser and a sign-in before anything happens. Every extra step loses people.
Without the right setup
Our approach
RCS lets you send a branded message with a verified sender, an image or video, a short description and buttons such as Track Order, Book Now or Call Us. Customers respond with suggested replies or take action in one tap. Where RCS is not supported on a device, messages can fall back to SMS so no customer is missed.
Key capabilities
01
A single card with image, title, description and action buttons.
02
Swipeable sets of cards for catalogues, options and step-by-step content.
03
Show the product, the ticket or the how-to instead of describing it.
04
Pre-set answers so customers respond with a tap.
05
Open a link, dial a number, share a location or add a calendar event.
06
Verified sender name, logo and colours in every conversation.
07
Guide customers through choices without leaving the inbox.
08
Deliver a plain-text version where RCS is unavailable.
Customers already spend time in their messaging app. RCS lets a business meet them there with content that looks and behaves like a modern app experience, without asking them to install anything. For businesses that rely on SMS today, RCS is the natural next step: the same inbox, a much richer message.
A rich message combines media, text and actions in one unit. An order update can show the product image, the delivery window and a Track Order button. A promotion can show the collection, the price and a Shop Now button. The customer sees everything at a glance and acts in one tap.
Rich cards present one item with an image, title, description and buttons. Carousels group several cards that customers swipe through, which suits product ranges, seat options, plan comparisons and multi-step instructions.
Suggested replies let customers answer with a tap: Yes, Reschedule, Talk to support. Action buttons open a URL, start a call, share a location or add an event to the calendar. Both reduce the effort needed to respond and give you structured answers you can act on.
RCS senders are verified. Your business name, logo, colour and description appear in the conversation header, so customers know the message is genuine. This matters most for financial services, healthcare and any business handling sensitive information.
Because customers can reply and act inside the conversation, RCS supports flows that used to need an app or website: confirming an appointment, choosing a delivery slot, browsing a catalogue or answering a short survey.
Benefits
Visual, interactive messages give customers more reasons to respond.
A verified sender with your logo is easier to trust than a number.
Buttons and replies replace copy-paste links and sign-ins.
Fallback means richer messages where possible and reliable delivery everywhere.
Use cases
Show product images, delivery status and a Track Order button in one message.
Present collections as carousels with Shop Now buttons.
Confirm, reschedule or cancel with suggested replies.
Deliver QR codes and travel details as a branded card.
Collect feedback with tap-to-answer replies.
Announce promotions with images, video and clear calls to action.
How it works
We help set up your verified RCS sender with name, logo and description.
Choose cards, carousels, replies and buttons that fit your use case.
Deliver RCS where supported and SMS everywhere else, and measure engagement.
FAQ
Clear answers to the questions we hear most. If yours is not here, ask us directly.
Tell us about your RCS requirements and we will recommend the right setup.
Not sure which solution is right for you? That is a good place to start the conversation.
